work and stress

Can employers in the service or sales industry reduce the impact of work-related stress and trauma on employees? Consider this in relation to current literature with reference to the role of occupational health disorders in the workplace.

Occupational stress is an ever-increasing public health hazard and occupational risk factor. Today it is commonplace to say that for economically active people, stress is a part of everyday life. Currently, it has become almost fashionable to be stressed emotionally and physically by the demands of the hard-driving organisation, the challenging professional job and the dual-career partnership (Berridge and Cooper, 1994). In some professions such as sales the presence of stress can be experienced more frequently and it is important to look into the potential factors that cause this stress. Sales environments are consistently characterised by high levels of role ambiguity and conflict, inter-organisational and intra-organisational competitiveness, an...