The Restauratuer

The Restaurateur



The case study chosen is about developing job expectations. This case was particularly interesting because it alluded to issues beyond traditional job expectations in written format for varied line positions in the hospitality industry. There were unspoken job expectations among all the employees, the new manager hired, and the restaurant owner, Maria. Each one had formed their own opinions and guidelines for themselves and their role at the restaurant. They appear so focused on themselves they cannot succeed as a team.

Overall the situation presented reminded me of similar management consultant issues I faced as a consultant several years ago. Of course, several assumptions had to be made to establish a base, but the assumptions made are plausible and ones I have seen happen within small, tight-knit organizations. It is observed that problems within Maria’s restaurant have become so monumental she cannot even begin to consider where to start or rat...