Solving Problems

Solving Problems

1.Suggest some changes to the system which would allow Bettina to reduce her workload while still maintaining good communication to all concerned.


Although it is always better to foresee and prevent a problem than to wait until they burst into the open it is sometimes a luxury all are not afforded. Bettina has just taken on a new position and a problem already exists within the company.
She is at the first stage of problem solving, recognising that an improvement problem exists within her company. As it is quite a complex problem a good starting place would be in drawing up a problem statement, a clear statement can be obtained by using a problem statement grid. If any distinctive features appear such as ¡§Branch managers never getting feedback¡¨ it will be highlighted and could give strong clues to the cause(s).
It will help to gather as much information as possible, this will be useful when generating possible solutions and establishing what the con...