Service design and variety

- Service Design and Variety
At
The Emirates Commercial Visa Section











(Word count: 1997 words)



CONTENTS


1. Introduction 3

2. Emirates Commercial Visa Section - The Process 3

3. Typical Problems at the CVS 5

4. The Service Design and improvements 5

5. Variety Control and Management 8
6. Analysis using the Pareto Management Tool 8

7. Recommendations and Benefits: A Critical Review 12

8. Conclusion 13

9. References 14

10. Appendices:
Appendix 1 Glossary of key Terms A1
Appendix 2 Customer Survey F...