How the internet has changed crisis communication

How the internet has changed crisis communication

1. The role of online communication within concept of crisis communication.
All the time something is happening around us. In every organization there can be crisis situation and it is important all the time give a newest information, what is going on. If there is crisis in organization, it is useful to make a special crisis page. In organization web page it is possible to inform all the time about crisis, because internet is 24-hour media and information could be placed in any time. And also persons can visit at any time this web page.
Online communication that is chats and comments rooms in organizations crisis web page. Online communication definitely is very important in crisis communication. Why? It is a way how organization can communicate with society, how society can express their thoughts. And of course organization is interested in what society thinks and how it sees the organization. Depending how society sees it, orga...