hard and soft approach of HRM

Human resource as defined by Armstrong P and Dawson C (1996) is the strategy for acquiring, using, improving and preserving the organisations human resource.
It could be well agued that in most cases the human aspect is forgotten in relation to how they manage people, leaving most staff unsatisfied creating a high staff turn over which affects organisational performance.

It is therefore an utmost importance that people as opposed to just employees-need to be managed in away that consistent with broad organisational requirement such as quality or efficiency. As in most cases organisational effectiveness depends on they're being a tight 'fit' between human resource and business strategies.

Human resource as could be said is all about making business strategies work. It is therefore important that emphasis is placed on how to best match and develop ''appropraite''human resource management (HRM) approach/system of managing people in the tourism hospitality and leisure industry (THL)...