Conflict Resolution

Conflict is present in every office and home environment. In some cases, it is minimal and causes low doses of stress. In other cases, it may cause some individuals physical ailments. Understanding the nature of conflict, and how to deal with it properly, could serve to improve those relationships that are affected by it.
What is Conflict?
First, a definition of conflict is in order. Stephen Robbins, in the University of Phoenix textbook on Organizational Behavior (Organizational Behavior, Ninth Edition, 2001), defines conflict as “a process in which an effort is purposely made by A to offset the efforts of B by some form of blocking that will result in frustrating B in attaining his or her goals or furthering his or her interest.”
Theorists have identified three basic types of conflict—traditional, human relations, and interactionist. These three types of conflict have evolved over time.
The traditional view of conflict saw conflict in a negative light. The traditional view...