ADSL problems

RECOMMENDED ACTIONS/PROPOSALS


Customer unable to receive ADSL service in area.

The problem that many customers are unable to receive ADSL service is a huge problem, which can result in the loss of millions of dollars and even lawsuits by customers not being able to receive service. As of today, Bellsouth can only provide service to about 59% of customers that request ADSL service; this is by far a very low percentage for a product offering. Due to such low percentile, we suggest that Bellsouth should place more resources into engineering. The first step should be to collect information to determine which are the areas with more ADSL service desire. This information can be collected by customer placed orders either by operator or orders placed via the www.fastaccess Internet site. All service orders should be divided into wire centers, then two distinctions should be made; orders processed and orders that were placed but cannot receive the service because is not available in ar...