Workforce diversity

eminar Paper: Week 4. (How can tourism and hospitality organizations benefit form workforce diversity? Explain the concept of the “glass ceiling” and how women can break through)

Workforce diversity refers to employees within an organization, who differ in their race, gender, age, culture, religion, language, ideas, opinions, beliefs and values (Jupp, 1989). Each of these employees should be recognised as valuable human resources and receive equal treatment and opportunities (Vaughan, 1989), so that they can contribute to their maximum, and therefore provide benefits to their organization and society. In a global community, it is important to use the experience and understanding of different people from different cultures and backgrounds and with different points of view. Otherwise, organizations will not be able to relate adequately to the wide range of people who use their services or products.

Tourism and hospitality organisations can benefit from workforce diversity in m...