Work Place

Double JJ and Its Employees

After working at Double JJ for three years I have realized the problems between the management and their employees. Through all the levels of management, the mesh between their goals and the employees is very minimal. The management team lacks: the use of incentives, the ability to follow through with their promises, and granting raises. When I started at Double JJ every weekend there was a contest to see which server could reach the highest ticket average for the night. The server with the highest ticket average receive a $10 gift certificate that could be used anywhere on the resort. This incentive was used to up-sell items (such as appetizers, wine, after dinner drinks, dessert and other activities on the resort) to the guests, and increase sales for the night. The incentives stopped, but the servers were supposed to keep up-selling the menu. Shortly after this, the gift certificates went from being...