TQM Implementation In Small Industry in Malaysia

ABSTRACT

Many of the companies that have implemented TQM are large multinational corporations (MNCs) such as IBM, British Airways, Hewlett-Packard, Motorola, etc. Except for the very few, in small businesses many are still lagging behind when it comes to implementing new management techniques such as TQM.
This paper looks at the various TQM implementation issues particularly in a small and medium enterprises (SMEs)- Raya Plastik Industri Sdn. Bhd (RPI). The background section reviews the concepts of TQM, and some of the quality initiatives undertaken by RPI. A short description of small business characteristics is also given to provide an understanding of their problems.












1.0 INTRODUCTION
TQM is a philosophy mainly dominated by large companies. Small businesses are lagging behind larger ones when it comes to introducing and adopting new managerial philosophies and advanced technology. Many small companies have stopped at quality system certification, s...