Tourism Manpower

Tourism Manpower

According to Pizam’s article (1982), the tourism and hospitality industry has been applauded by industrialized and developing countries for the number of jobs created. A large amount of position vacancy is generated within the tourism industry and the supported industries. As a labor-intensive industry, its contribution to employment is not only restricted to the area or country but it also provides those jobs to women, youngsters, unskilled, minorities and the socially disadvantaged who find it very hard to get any jobs (Pizam, 1982). However, the unskilled and semi-skilled workers who are directly employed in the industry are usually considered to be the uneducated, unmotivated, untrained, unskilled, and unproductive employees (British Tourist Authority, 1974). Pizam has identified the impacts related between the characteristics of modern society and the characteristics of the tourism industry on the work environment, since 1982 (Exhibit 1), but how relevant are...