Total Quality Management

Introduction
Total Quality Management (TQM) is now a part of all sectors and its language has become part of our everyday business speech. It is an approach for continuously improving the quality of goods and services, delivered through the participation of all levels and functions of the organization, so as to achieve customers’ satisfaction, long-term profitability of the organization and benefit of its members It is a way of thinking about goals, organizations, processes and people to ensure that the right things are done right the first time. This thought process can change attitudes, behavior and hence results for the better.
Customers and producers view quality in different ways. The customers view quality from the design and consider both the product’s feature and performance measures to assess its value. The producers view quality from the product’s conformance to requirements and the costs of quality as increasing quality conformance will reduce product co...