Total Quality Management

Before you can begin to understand what total quality management is, you must know what quality is. Quality is the ability to satisfy, or even exceed, the needs and expectations of the customers. Total Quality Management(TQM) is a management approach to long-term success through customer satisfaction.
When it is properly implemented, this style of management can lead to decreased costs related to corrective or preventative maintenance, better overall performance, and an increased number of happy and loyal customers.
However, TQM is not something that happens overnight. While there are a number of software solutions that will help or...