Total Quality Management In Construction

Total Quality Management In Construction


The major new element in world market competition is quality. During
the 1970's and 1980's, the Japanese and their U.S. companies demonstrated that
high quality is achievable at lower costs and greater customer satisfaction. It
was the result of using the management principles of total quality management
(TQM). More and more U.S. companies have demonstrated that such achievements
are possible Using TQM as a new way to manage. Such companies also found that
they were recognized with everyone pulling in the same direction. Improvement
had become a way of live.
Improving competitive position and profit has always been the
responsibility of management. Before the 1980's, U.S. management was broadly
successful. Until then the dominant management model was that of the autocrat.
Management, primly senior management, decided how the business was to operate,
including what the policies and objectives were; how it was orga...