Total Quality Management

TOTAL QUALITY MANAGEMENT (TQM)


INTRODUCTION:-
Ed Deming was not the founder of TQM. That honor goes to Walter Shewhart who came up with the management ideology in the 1920's. At this time none of the United States corporations where willing to test his ideas due to they felt they where doing fine. Ed Deming came along a student under Shewhart. Deming tried to refine the ideas of TQM and got a chance in Japan to try these approaches to management in 1950's. As Japan began moving in and taking over areas that had be predominately controlled by the U.S. , only then did these companies sit up and take notice to this system called TQM and wonder what it was and why it was working for the Japanese. In the 1980's a flood of U.S. organizations started trying to implement TQM.
"Managerial Paradigm" is the way people's think and act in conducting business. It provides a structure -- rules and standards -- as well as accepted norms of managerial practice, laws, theories, applications, and ...