Total Quality Management

TOTAL QUALITY MANAGEMENT
ABSTRACT:

Total quality management is a process that improves overall organizational productivity and quality. TQM empowers employees to actively participate in the improvement of quality. Quality and productivity teams are created, training budgets are allocated and statistical techniques are used to assist in identifying defects and carrying out preventive actions. Moreover, TQM stresses coordination between different departments in an organization. The concept of TQM generally applies to manufacturing organizations.

This paper outlines the principles of TQM and emphasizes the leadership attributes that are essential in implementing TQM in the organization.










1.0 INTRODUCTION:

In today’s competitive business environment, companies are being challenged to improve performance by continuously improving processes, cutting costs and increasing output. These changes mean going beyond the traditional management systems and creating...