Total Quality Management AndBusiness Process Reengineering An Integrated Model

OUTLINE

Introduction
Statement of Objective
Literature Review
A. TQM
B. BPR

I. Common Grounds
A. Quality improvement and Process Focus
B. Top Management Support
C. Human Resource: Empowerment, Teamwork, Training,…
D. Metrics and Measurement

II. Strategy Differences
A. Level of Change: Radical vs. Incremental
B. Frequency of Change: Innovation vs. Improvement
C. Risk and Pay Back Period
D. Focus: Strategy and Customer

III. Strengths and Weaknesses
A. BPR: advantages and disadvantages
B. TQM: advantages and disadvantages

IV. Reconciliation and Integration: A Model
A. Common Weaknesses
B. A Model for Performance Excellence

V. Conclusion


Introduction
The past two decades have witnessed the rise and fall of countless short-lived fads. Some have attracted a flurry of book, articles, and seminars; others have been completely discredited. Businesses have realized that there is ...