Total Quality Management: A New Sheriff in Town

Businesses of a half-decade ago laughed at the pioneers of a total quality management system. The basic idea of a total quality management system is to improve performance at all levels and all aspects of a business to maintain competitiveness in the market and gain customer satisfaction. There are many facets encompassed in a total quality management model, which is probably why the pioneers were ridiculed. But over time the total quality concept has emerged and proved it is what businesses of today need. Like a new sheriff in a small town, TQM redefined what quality means, how to achieve it, and how to measure it.
Traditional methods were needed and worked effectively in an era where employees took orders and manufacturing and production were the driving force of a business. With globalization and e-business on the frontier needs have changed, thus the need for total quality management to be implemented in all businesses of the new era.

Impact of Globalization
As companie...