The Support Department as a Business Partner

The Support Department as a Business Partner

There is no law about this, but organisations contain people. There is probably a book coming out with the compelling title of ‘ The Peopleless Organisation’, but it would only be eye-catching because of it would turn logic on its head.

Organisations generate work for people. Managers and HR specialists must understand this thing called work. Work can be translated into projects and into jobs. If done well, there will be enough people hired to do the work and for the organisation to reach its goals; usually to add value in the production of goods and services. If done well, the managers of the organisation will be able to understand the cost and the value that people bring to the organisation.





A good manager, in this simple model, knows the work allocated to their part of the organisation, knows how it might change in the future, knows the capabilities of the people who may do the work; directly employed and indirectly....