The Keyboard Company

John Zoltan, president of the Keyboard Company, decided to implement an OD change program in his company and started an internal OD consulting group. To accomplish this goal, he hired four young M.B.A.s, a behavioral specialist with some training in industry, a sales representative, a specialist in group dynamics with no industry experience, and an OD expert in the military. Three of these four people were very inexperienced in OD change programs.
There were some problems encountered in planning the change program; since these four...