The Induction Process

Table Of Contents
SUMMARY OF INDUCTION 1
SUMMARY OF THE INDUCTION PROGRAMME AT VIKING 2
ORIENTATION CHECKLIST 3
INDUCTION CHECKLIST (TRAINING) 4
VIKING’S CALL CENTRE INDUCTION AGENDA 5
INDUCTION EVALUATION 7
APPENDIX 9
Orientation – Table of Contents 9
Welcome to Viking 10
Coles-Myer 11
An Australian Company 11
Our Values 12
Viking’s Mission Statement 13
Why You Were Chosen As A Viking Employee! 14
Empowerment 15
You Are Viking! 16
Chronology of Key Events 17
Viking Australia History 18
Organisational Chart 20
Production Capabilities 21
Why has Viking become so Successful? 22
How can you contribute to Viking? 23
Our Business Priciples 23
First Aid Officers 25
Fire Wardens 26
Evacuation Procedure 27
The Local Area – North Rocks 28
General Expectations 30
Catalogues 31
Viking’s Range Of Catalogues 32
Catalogue Codes 33
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