the end

Kaizen's Starting Point:
Setting the Right Mindset & Business Environment
not a single day should go by without some kind of improvement being made somewhere
in the company
customer-driven strategy for improvement - any management activity should eventually
lead to increased customer satisfaction
quality first, not profit first - an enterprise can prosper only if customers who purchase its
products or services are satisfied
recognition that any corporation has problems and establishing a corporate culture where
everyone can freely admit these problems and suggest improvement
problem solving is seen as cross-functional systemic and collaborative approach
emphasis on process - establishing a way of thinking oriented at improving processes, and
a management system that supports and acknowledges people's process-oriented efforts
for improvement
The Key Kaizen Practices
Minds...