The Changing of a Process

The Changing of a Process

The Problem
There is an ongoing battle over how to do our Student Evaluation of Course and Instructor (SECI). On one side we have the faculty that wants the process to stay the same, using paper forms and a scanning machine. On the other side we have the staff that has to process all of the forms and data. They would like it to be done electronically. There are many problems associated with keeping the paper forms. First, the cost; this semester alone it cost $1200.00 just to print the forms and that is just one side of them, the other side has to be printed locally. Next is the man-hours; for two weeks before they are sent out and three weeks after they come back, there are four people working full time to process them. After that consider the error factor with doing them by hand. Last but definitely not least is the storage of the forms. The forms themselves have to be stored for five years.
The Faculty Side
The faculty side has a resistance to change...