The Body Shop

"The Body Shop has always believed that business is primarily about human relationships. We believe that the more we listen to our stakeholders and involve them in decision making, the better our business will run." A quote describing one of The Body Shops many values shows their uniqueness and how necessary the consumer is to the success of the business. With over 1900 outlets in 50 countries, being popular, value driven, and named the 27th most respected company in the world, gives an overview of how exceptional this company really is.
After browsing The Body Shop webpage, their accomplishments seem to be achieved through the organizational structure of the company. Their relationships between individuals and units that create the outputs are seen through a divisional structure. "Divisional structures combine a work-flow departmentalization scheme with relatively low levels of centralization." They possess a workflow focus, semi-autonomous nature, and a homogeneous consu...