The Art of Holiday

As an employee at Albany Holiday, you are forced to acquire a good many people skills. Each skill you get must be put to the right use. You must learn to determine the right skills to use as each customer approaches. These people skills facilitate the creation of valuable and frequently used tactics. Helping the customer can be accomplished by using numerous different tactics or a combination of several different ones, depending on the customer. The tactic used is directly related to the mood of the customer.
Your average customer is in a pleasant mood. Therefore it is appropriate to address them with a pleasant “Hello!” If the customer responds it is appropriate to ask, “How are you today?” It is important to note that if they respond with a one word response, you do not continue the casual conversation. At this point simply ask, “Did you have gas today?” If they give an affirmative response, ring up the gas and continue scanning their other items. During ...