The Anthropology of Work and Organisations

The Anthropology of Work and Organisations

This ethnography was researched in a local call centre for an international telecommunications company that deals with the repair side of the service. There are approximately six hundred members of staff who work as customer service advisors for the public and many more whose work is related to the mainstream objective of the company. Within the call centre are subcultures that mainly work in isolated teams such as the human resources team, the Agency personnel team, managers, engineers and also the security guards. All employees working within the call centre are required to meet the aims and objectives of the same company despite being given varying tasks and roles with which to achieve this goal. It is therefore essential that unified codes of practice and terminology is enforced in order to encourage the integration process.

In order to have a true insight into the social structure of such an organisation, it is necessary for ...