Tektronix

Bob McDaniel
Tektronix Case
September 18, 2003
MIS600-02 Fall 2003

In 1993, Tektronix, Inc. found itself competing internationally in sixty countries, leading the industry worldwide in sales of Oscilloscopes, TV measuring and monitoring equipment, and workgroup color printers. Increasing global competition, declining financial performance, and an aging IT infrastructure that was unable to respond to new customer demands was driving the company to simplify and restructure its operations.

Issue #1 – The need to update IT infrastructure and implement an ERP system
Tektronix did not assess other ERP solutions and select the best choice for its needs. Instead, the CFO and CIO chose a vendor they had experience with and justified the choice with a short examination of features and suitability measures.
Issue #2 – The complexity of implementing an ERP system
To implement the ERP system, Tektronix chose to use external consulting to provide implementation expertise not availabl...