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Team Dynamics and Conflict ResolutionIn Work Teams

Scenario:
Charles, David, Mike and Ruth are assigned to Team A and start work on their team paper, “Team Dynamics and Conflict Resolution In Work Teams”. They seem to click as a team and encounter almost no emotional conflict, while their task-oriented conflict proves productive. Yet, somehow, tasks aren’t getting done as quickly as everyone on the team would prefer. No one seems to know which person is supposed to do what, and this is causing frustration.

(Introduction and Part II)

(My part with references at the end)


Recognizing the inevitability of conflict in a work team leads to the next phase of conflict resolution: identifying the types of conflict. The most commonly accepted conflict model is based on two basic types. Thompson, Aranda and Robbins (2000) define these types as “A-Type; emotional” and ”C-Type; cognitive” (p. 218), while Guetzkow and Gyr (1954) label them "affective" and "substantive" (para. 2). Coser (1956) called the same two type...

Posted by: Sandeep Jador

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