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Shantia M. Clark
224 Seward Street
Rochester, New York 14608
(585) 328-3207 ________________________________________________________________________

Objective: To obtain a challenging position in the field of sales, customer service, and administrative services where I can utilize my clerical, computer, and communication skills.

Qualifications:
· Outstanding communication and clerical skills.
· Organized and able to meet established objectives.
· Excellent oral and written communication skills.
· Proficient in MS Office, Excel, PowerPoint, and Windows 95/98.

Work Experience:

5/00 - 5/03 Verizon Wireless – Rochester, New York
Customer Service Representative
· Assist customer inquiries regarding their cellular wireless service accounts, activation, emergencies, and billing issues.
· Assist the Internal Support Department with their overflow calls.
· Assist customers with long distanc...