quality improvement practice at TNT

1. INTRODUCTION.

This report is a study on a selected Quality Improvement practice/ function/ system taken or about to be implemented by an organization in Brunei Darussalam. The organization we have chosen to analyze regarding the practice of Quality Improvement is TNT Worldwide Express. The research and survey on TNT was done on Monday, 20th October 2003. In the report we will analyze the QI practice/ function/ system of a particular process and evaluate its effectiveness.

In the report, we will firstly elaborate the company’s background and what kind of services they provide. TNT stands for Thomas and Transport in which one of the services they provide is delivering services. The process that we will analyze for this project on this company is their delivery service that encompasses air, land and sea deliveries. We will evaluate our findings by relating the findings to what we have learned such as referring to the quality Guru’s ideas, Kaizen, the Japanese 5-s model, etc. ...