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PSM

Case Name: Dorman Printing Inc.

Background:
Dorman Printing Inc is a small printing firm that produced tag labels for the food packaging industry. Alex Szabo, is the Purchasing Manager of Dorman and Dave is the Print Shop Manager. He complained that the ink which purchased from Mareden Ltd. dried too slowly and caused printing quality problem. Alex had built very good relations with his suppliers and had more than 25 years experience in the printing industry. Now Alex decided to go to visit the print shop to see what¡¦s going on.

Mareden Ltd. was a new supplier of Dorman. The Sales Manager, John Field promised Dorman to provide ¡§good¡¨ quality ink at a price about 5% lower than his current supplier. After the result of the test, Alex ordered one week¡¦s ink supply from Mareden.

Problems:
After Alex visiting the print shop, he asked Dave to stop the current production run and used other supplier¡¦s ink because the printing press were jamming and scra...

Posted by: Carlos Hernandez

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