process input and output

Process level results definition

Initially, production system focus, as a whole, is on customer needs and expectations as well as value-created transformations viewed from an organization wide perspective, primarily aligned with external customers.


Customers

Regardless of customer classification we must understand our customers-their needs, demands, and expectations .Our customers may be external customers or internal customers. In either case, we know that the customer’s experience of quality is human-need-based.

In the IQE cycle, customer experience involves:

1. Observing. S...