Performance Excellence Environmental Scan: Southern California One-Stop System Synopsis

The Southern California Regional Performance Excellence Forum (SCRPEF), the Employment Development Department (EDD), and the California Workforce Investment Board joined to study customer satisfaction concerning the California One-Stop Career Center System, “a statewide network of conveniently located centers that each provide employment, education, and training services all in one place” (EDD, par. 2). The purpose of the study was to analyze customer satisfaction with and determine performance improvement by the local One-Stop Centers. In addition, it was hoped that the results of the study could be used to identify future expansion of the program (SCRPEF, page 1) by means of resources and assistance (SCRPEF, page 20). SCRPEF is comprised of voluntary representatives from Federal, state, and local workforce investment systems (SCRPEF, page 20).
Methodology
To adequately meet the needs presented by the study, a survey was developed to survey the staff of full-service One-Stop Cen...