Outback Steakhouse

Employees are the organization’s brain cells, and communication is the nervous system that carries this information and shared meaning to vital parts of the organizational body. In companies such as ABC Limited, it is essential that the hierarchy is surrounded by effective communication channels so that everyone involved in the process is well aware of the common mental models established. In spite of the best intentions of sender and receiver to communicate, several barriers can come into play and inhibit the effective exchange of information. Noise can really disrupt or alter intended meanings at times and thus create a misunderstanding of the encoded information.
The most prominent barrier that seems to exist in ABC is there are pre-existing perceptions among the floor employees about upper management. Everyone mentioned in the case seems to have a negative perception about the higher levels of authority. They complain that all management are concerned about are the schedu...