Organisational and Managerial Performance

Organisational and Managerial Performance

How, when, where and by whom should organisational, managerial, product and service performance be measured?

Organisational and managerial performance can be measured in a variety of ways. All methods of measuring performance can be guided by a set of common requirements as stated by Pettinger1. For and organisation and its managers, it is essential that “clarity and purpose of direction” is present. The importance here is that without this element, the measurement of an organisation’s performance is meaningless. There is nothing to measure because the meaning of “success” within the organisation has not been defined. A second prerequisite for the effective measurement of successful performance is an adequate level of resources. These may include staff (and related training facilities), information systems and investment. The expertise required to analyse performance results is an obvious requirement. This leads us to the third ...