Managing Conflict Using Problem Solving

Managing Conflict Using Problem-Solving
Conflict resolution is an essential skill for all managers, especially in the Human Resource arena. Where else but in Human Resources can you find a multitude of personalities and a diversity of viewpoints? The word "conflict" can bring many different ideas and thoughts to mind. We often think of hostility, aggression, withdrawal, power struggles, and opposition. Just the mention of the word can make us uneasy. Most people can probably recall a time that they experienced a conflict with a friend, teacher, parent, or family member. Sometimes the results were satisfying; at other times disaster resulted.
If you are a living, breathing human-being, you will have conflict. The only people who do not are dead. If you have an opinion on anything you will disagree with someone and engage in conflict. Conflict is an inevitable part of life, work and relationships. What happens when you face conflicts at work? What if a co-worker doesn't make the de...