Managing conflict

Managing Conflict
Managing conflict within the workplace is a challenge that most managers face every day. Whether the conflict is perceived or felt, handling the conflict correctly is necessary in order to maintain a successful and comfortable work environment. At my company, Target, we deal with conflict on several different levels. There is team member versus team member conflict, team member versus management and customer versus the company conflict. Each situation is handled differently. To determine if my company handles conflict the same way I do, I will look at each situation separately. Controlling conflict correctly, no matter what the situation, is necessary in order for the company to be successful.
“Instead of working on tangible company problems, people in conflict often divert time and energy into their conflicts” (DuBrin, 2000, p.207), this is what happens when team members have conflict with other team members. Dealing with problems among team...