Life of a Desktop Technician

The Life of a Desktop Technician

I. Abstract

II. Introduction
A. What is a Desktop Technician
B. Why is desktop tech important

III. Desktop Duties
A. Customer service
B. Research
C. Development
D. Troubleshooting

IV. How Desktop Duties Change
A. Technology

1. Impact on current service
a. Advances in software
b. Advances in Hardware
c. Changes in configuration.
2. Potential future impact
a. Faster systems
b. More user Friendly software
c. System size

B. Cost
1. Cost of new Technology
2. Smaller working space
3. More advances in shorter amo...