Knowledge management in organizations: examining the interaction between technologies, techniques, and people

Introduction
In recent years, knowledge management has become a critical subject of discussion in the business literature. Both business and academic communities believe that by leveraging knowledge, an organization can sustain its long-term competitive advantages.
The resource based view (RBV) of organizations and competencies perspectives highlight the reflection of this changing trend in the business strategy arena (Nelson and Winter, 1982). Although management is aware of the potential that can be realized from knowledge resources, there is not a consensus about the characteristics of knowledge and the ways these knowledge resources should be used. Researchers and academics have taken different perspectives on knowledge management, ranging from technological solutions to the communities of practices, and the use of the best practices. For example, a majority of business managers believe in the power of computers and communication technologies in knowledge management, as they argu...