keywords for business

Keywords

Chapter 1
Human relations – the process by which management and workers interact and attain their objectives.

Scientific Management – sought to merge the people and the work

The Hawthrone studies – started the modern behavioral management

Social networks – are the informal approaches people use for interacting

The traditional model – is the old way of managing people

The human resources model – views people as having untapped potential.

System 1 – Managers are exploitive autocrats

System 2 – Managers are benevolent autocrats

Scientific method – an objective approach to gaining knowledge

Behavioral scientists – are individuals who apply their training to the study of behaivour in organizations.

Test group – is a group that is given some form of treatment

Control group – is a group that is not given any treatment

Structured interview – use specific questions asked in a predetermined manner.

Unstructured intervi...