Kendals Department Store

KENDALS DEPARTMENT STORE
ASSEMENT FOR DEVELOPING TEAMS AND INDIVIDUALS

Question 1
What methods of analyzing supervisors training needs and what methods of training would you suggest for Kendals supervisory training program? Why? (Cole 2001, p.522)

1. Identify Goals:
The goal is to analyze supervisor training and to determine what would be the best process of training future Managers.
2. Determine what needs to be done:
What actives/tasks make up the whole process?
¡P Hire a Training Consultant to develop training package.
¡P Create Company vision statement which will cover topics such as:
A. Best Customer service.
B. Cliental we are trying to reach.
C. In store atmosphere.
D. On going personal development of our managers.
E. Personal grooming.
F. Dress Standards.
¡P Teach Occupational Health and Safety concerns relating to our company.
¡P Communication course.
¡P Teach fire evacuation and drill procedures.
¡P ...