JOB SATISFACTION LEVELS OF EMPLOYEES OF A MULTINATIONAL ORGANISATION

MANAGEMENT REPORT



JOB SATISFACTION LEVELS OF EMPLOYEES OF A MULTINATIONAL ORGANISATION





By


Sajied Sayed (21216577)

Submitted as part of the requirements for the degree in MASTERS IN BUSINESS ADMINISTRATION in the Faculty of Economics and Management Sciences, University of Pretoria, Pretoria.


Study Leader: Professor H E Brand

Date: 22/10/2002

TABLE OF CONTENTS

1 EXECUTIVE SUMMARY 6
2 OPSOMMING 11
3 BACKGROUND 16
3.1 INTRODUCTION 16
3.2 AIM 17
4 THEORY 19
4.1 INTRODUCTION 19
4.2 CONTENT THEORIES 20
4.2.1 Maslow’s Hierarchy of needs 20
4.2.2 McClelland’s Theory of Needs 23
4.2.3 Herzberg Factor (Motivator – Hygiene) Theory 24
4.2.4 Theory X and Theory Y 25
4.2.5 ERG Theory 26
4.3 PROCESS THEORIES 28
4.3.1 Vroom’s Expectancy Theory 28
4.3.2 Equity Theory 30
4.3.3 Goal Setting Theory 32
4.3.4 ...