Interpersonal Communication

Interpersonal Communication

What is interpersonal communication? In the text, Looking Out Looking In, Adler states, “Interpersonal communication can be defined contextually by the number of people involved or qualitatively by the nature of interaction between them. In a qualitative sense, interpersonal relationships are unique, irreplaceable, interdependent, and intrinsically rewarding” (p. 38).” This paper will discuss three interpersonal communication situations that I have recently been involved with. Each situation will include the nature, the issues involved, the types of interpersonal skills that were used and/or skills that should have been used for each situation.
Situation 1:
After paying off the American Express credit card bill I received an additional bill with an outstanding balance of $38.15. I immediately called the credit card company to inquiry about the outstanding balance. Customer service representative Carl informed me that the outst...