Hello

This is the first chapter of the book, and its intention is fairly obvious. Namely to introduce some of the basic ideas in operations management and provide some examples to illustrate them. It introduces the general model of operations management which is used to link together the different topics in operations management and the different parts of the book. There is nothing sacrosanct about this model, other books will use slightly different models. What is important is that you realise that it combines two distinct ...