Faith Community hospital

Faith Community Hospital
Case Study

“A good mission statement should accurately explain why the organization exists and what it hopes to achieve in the future. It articulates the organization's essential nature, its values, and its work” (Radtke, 1998, Para 2). A good mission statement is not the recipe for success in business; it is the grand global picture. To accomplish the goals identified in the organizational mission statement, identification of all stakeholders, support of key stakeholders, written policies, detailed written procedures, and effective communication are critical success factors. These critical success factors are the missing ingredients at Faith Community Hospital, the subject of this case study.
The systemic problems at the hospital as described by the CEO include:
• Patients who refuse to take certain medical services that are in conflict with their religious or personal moral convictions.
• Staff members who refuse to provide certain ser...