Essential communication

OFFICE GREETING PROCEDURE. PROBATE DEPARTMENT

One of our clients, whose husband recently passed away came into the office today and was greeted by Alan McDougal our receptionist whom she says was very off handed with her. She was very upset.

The Probate department deals with Wills and the administration of a decease’s Estate by Executors in the High Court, therefore this subject is very sensitive and should be handled with care and consideration for the client(s).

• Please read these helpful hints listed below. This is for all office staff.
• Once you have greeted the client and confirmed who they are visiting it would be polite to offer them a seat in the waiting area until the required person is available.
• Always ...