Empowerment

Introduction
Various external challenges have forced people and their organizations to change. First, customers have developed and their expectations are high quality, low prices and good services. Second, the forces of change are brought on by global competition. Third, the members of today’s work force are very different from past. They have great potential for growth and development but are impatient and want to control their own destinies. [1] Consequently, the way businesses have to be managed has changed significantly over the last 50 years.

In these days, organizational leaders are looking for new ways to improve the creative potential of their workforce to continue to exist in this competitive environment. As with total quality management and re-engineering, empowerment has become one of the mantras of the 1990s. Empowerment may be a possible survival solution for firms facing increasing competitive pressures and changing workforce dynamics. [2]

Employee m...