Drama Scenario of customer care

Setting: Helicopter Flight Office
Characters: 2 assistants and 3 customers (family of 3)
Information/assistance provided: flight officers – include running time for the ride/flight,
how to book, different packages and prices.

(Family approaches Flight Office Customer Service desk)
Assistant 1:
Hi, and welcome to the Helicopter Flight Office. Can I help you with anything?

Customer 1:
Hi. We were just inquiring as to the running times for the helicopter flights.

Assistant 1:
Well there are no exact time tables for the helicopter rides. You make a booking with us to take
your flight, during Dreamworld hours of course, from 10 am until 5 pm. Our office is open from
8:30 am until 5pm, Monday to Friday, in case you wanted to book before the park opens. It is a
good idea to book ahead as our helicopter experience is very popular.

Customer 2:
Ok, so where is it that we make the booking?

Assistant 1:
You can ma...