Customer service in the travel and tourism industry

Customer Service in the travel and tourism industry.



Customer service is very important in the travel and tourism industry since the industry involves selling a service rather than a product therefore without customers there would be no business.

The main principles of customer service are -

1. Maintain and establish good customer service. An organisation should listen clearly to customers to identify their needs and understand what they want.They should try to satisfy these needs by any means possible. The level of customer service should then be kept to a high standard. My company, "Music Festivals and Concerts in Glasgow" should keep a high standard of customer service by making sure employees are polite, knowledgable, helpful, presented neatly and properly, and will "go that extra mile" for customers.

2. Internal and external customers have to be treated the same. There would be no business if there was no one to run the business and serve the customers. There woul...